If you have to take action against a consumer or company, you want to get those consequences across. However, you don’t want to make it a retort to an emotional or escalated conversation. Deliver the consequences dispassionately, and give the debtor a chance to take the path of resolution.
“If that’s the way you want it Frank, I’ll start preparing a legal claim today!”
“Frank, it’s unfortunate that we can’t come to a resolution. Please understand that if we can’t resolve this sizable claim, it’s our standard policy to prepare a report for head office on whether legal action is necessary. I would hate to head down that path -- what do you propose?”
If you are a fellow credit and collections industry colleague, and want to discuss collection techniques, or are a client who want to discuss our approach to collecting debt, which we refer to as the APPRAISE process, feel free to give us a call or an email.
Kingston Data and Credit