Friday, February 16, 2018
S o, this week a number of things came up in our company, all revolving around responsibilities and roles. In a traditional company wit...
Friday, February 2, 2018
Collection Tip - The Timing of Calls
In the regular course of business, you might diarize files on a turnover basis, so you are effectively ‘rotating’ your files, reaching ou...
Friday, January 19, 2018
The Cost Of Doing Business Today
So, the Ontario minimum wage hike came and went, and now there is wailing and gnashing of teeth as companies try to adjust to their new...
Monday, December 11, 2017
Who Pays For The Tools?
Talking to a colleague today, we were discussing a large agency that not only makes the collectors pay the fees for their provincial lice...
Friday, November 24, 2017
Transparency In Collections
Let’s face it, collections is a complex job – it involves negotiation, data, a constantly shifting landscape, and unforeseen obstacles...
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